STAR Shops Why Mystery Shops

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Why Mystery Shops

Measure Customer Service Satisfaction

Incorporating a mystery shopping program into your business is a proven method of gaining total customer satisfaction. From retail stores to fine dining or shopping on the Internet, the customer's experience is the cornerstone of repeat business, referrals and ultimately the overall success of the business.

Today's competitive environment fosters the need for businesses to have a real understanding of how your front-line associates treat customers. STAR provides the eyes and ears in the field with over 30,000 professional mystery shoppers nationally. Tailored to client needs, our reporting systems provide accurate, reliable data with the leading edge in technology.