STAR Shops What We Do

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(949) 862-8147
(800) 941-5171
info@starshopsonline.com

What We Do

Maximize the Customer Experience

100% Satisfaction Guaranteed Parnter for SuccessMerely satisfying your customer these days just isn't enough to create repeat business and referrals. You need to AMAZE your customer, understand their needs, something they cannot get anywhere else and make you stand out from the competition. Sure, spending thousands on marketing, advertising and promises can drive them to your business, but it's ultimately about having great front-line associates that provide superior service.

STAR Mystery Shops provide a glimpse of a customer's experience and insight into a business's service and products. The mystery shoppers follow a detailed, scripted, typical shopping scenario and record their observations that will guide and help measure their feedback. Our high expectations and stringent quality-control procedures result in detailed shop evaluations that allow you to identify performance strengths and challenges. The evaluation encourages associates to utilize the shop as a constructive training tool.